Submitted a reward claim and wondering where your gift card is? Totally fair question! Here's exactly what happens behind the scenes once your claim is in, and when you can expect to hear from us.
| 30 days | Please allow up to 30 days after we validate your claim. |
What happens after you submit a claim?
Here's the step-by-step so you always know where things stand:
- Our Rewards Team reviews and validates your claim.
- Once it's validated, processing begins — this typically takes about 28 days (up to 30 days).
- You'll get an email with a link to redeem your gift card. That's your cue to go claim it!
Good to know: Gift cards are issued by a trusted third-party provider, so your redemption email may look a little different from a typical Opencare message. It's still yours — just double-check your spam or promotions folder if you don't see it land in your main inbox.
Tip: Make sure the email address on your Opencare account is up to date — that's where your redemption link will be sent.
Want to check your status?
You can see where things stand at any time by logging into your Opencare account.
Haven't heard back yet?
The current expected time to fulfill your reward is 28 days after we validate your claim. If more than 30 days have passed and you haven't received an update, please reach out.
No worries—our Support Team is here to help!
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