Opencare Patient Support

Once your reward claim is validated by our Rewards Team, you’ll receive an email with a link to redeem your gift card. 💌

📝 Note: These gift cards are issued by a third-party provider. Make sure to follow the instructions carefully to avoid any delays.

✅ Steps to Redeem Your Gift Card

1. Go to myprepaidcenter.com/redeem

2. Enter your 12-character Security Code (sent in the email)

3. Complete the registration form

4. Accept the cardholder agreement and e-sign agreement

5. Once completed, you’ll be able to:

   • View your 16-digit card number

   • See the expiration date and CVV

   • Check where the card can be used, your balance, and transaction history

🕓 Gift Card Expiration

⚠️ You must redeem your gift card within 6 months from the time you receive your redemption link.

📬 What Happens Next?

After redeeming your code, you’ll get a second email from:

Sender: noreply@myprepaidcenter.com
Subject line: “Your Virtual Prepaid Account”

🔍 TIP: Check your spam or junk folder just in case the email ends up there!

🚫 Already Redeemed?

If your 12-character code was entered more than once, you may see an “Already Redeemed” error.
No worries — for help, call 833-409-4795 to request a resend or support with your code.

💬 Contact Info for More Help

• Visa Cardholders:
  📞 1-877-610-1075 (U.S. & Canada, toll-free)
  📞 1-801-214-8892 (Outside U.S. & Canada)
• Mastercard Cardholders:
  📞 1-888-371-2109 (U.S. & Canada, toll-free)
  📞 1-339-234-6415 (Outside U.S. & Canada)

Or check out the full Prepaid Center FAQs

So you’ve submitted your offer claim—great! Now you're probably wondering:  What happens next? Luckily, tracking the progress of your Opencare reward is easy and transparent.

Here’s everything you need to know about checking your offer status, what each status means, and what to do if you need help.

🔍 How to Monitor Your Offer Status

Once you've submitted your claim:

1. Log in to your Opencare account.

2. Navigate to the "Offer Status" tab in your dashboard.

3. Review the current stage of your claim.

Important: Dental clinics are not privy to details regarding Opencare rewards. The reward is from Opencare and not from the dental practices.

🛠 Understanding Your Offer Status

1. Offer Status - Pending: This means that your claim has been submitted and is currently being reviewed. The process takes about 3-4 business days.

2. Offer Status - In Progress: This means that your gift card has already been validated and is currently being processed. The gift card email will be received within 24-72 hours.

3. Offer Status - Sent: This means that your gift card has been successfully fulfilled and sent to your registered email address.

📬 Be sure to check your inbox (and spam folder, just in case).

4. Offer Status - Denied: This means that the claim is denied due to a specific reason outside of the reward eligibility requirement.

Common reasons include:

• Appointment was booked outside of Opencare

• You’ve already claimed a reward before

• You're an existing patient (rewards are for new patients only)

💬 If your claim is denied and you’re unsure why, don’t worry! Reach out to us for help.

🆘 Need Assistance?

If you have questions or run into any issues checking your status:

• Click on the Chat widget for live support

• Or email us directly at support@opencare.com

We’re here to help make the process smooth and stress-free.

Logging into your Opencare account is quick and easy. Here’s how to get started:

✅ Option 1: From the Homepage

1. Go to www.opencare.com

2. Click the “Login” button in the upper-right corner of the screen

3. Enter the email address you used to book your appointment

4. Follow the prompts to complete the login

✅ Option 2: Use the Direct Login Link

You can also go straight to the login page:
👉 Click here to log in

🛠 Trouble Logging In?

If you're having trouble:

• Forgot your email?

• Encountering an error message?

• Can't access the login link?

No worries — our Support Team is here to help!

📧 Email us at support@opencare.com
💬 Or use the Chat widget on our website to talk to a team member directly

We’re excited to reward you for taking care of your oral health! To be eligible for an Opencare gift card reward, the following conditions must be met:

✅ Reward Eligibility Requirements

1. You complete a new patient exam and another dental service, such as a cleaning. Dental consultations, including x-rays, do not qualify for rewards.
2. You are at least 18 years old on the date of your appointment.
3. You have not claimed an Opencare reward in the past 2 years.
4. You are not an existing patient of the dental practice.
5. Your appointment was booked through our online platform. Appointments scheduled by telephone, in person, or by any other means do not qualify for rewards.
6. You are not using government-funded insurance (e.g., Medicaid, Medicare, provincial health plans in Canada, or the Canada Dental Care Plan)
7. Your appointment was booked using the name on your Opencare account. If one account is used to book appointments for two or more patients, only one patient will be eligible to claim a reward.

You can review our full Gift Card Terms & Conditions for more information.

💬Still have questions? Feel free to Contact Us — we’re here to help!