Submitted your Opencare Reward claim? Nice work — you're almost there. Here's exactly how to check where things stand, and what each status along the way actually means.
| 30 days | That's the most it takes to validate and process your claim. We'll email you the moment your Opencare Reward is on its way, so there's no need to keep refreshing your inbox — but if you'd like to peek at the status yourself, here's how. |
How to check your status
- Log in to your Opencare account.
- Click Rewards in the left sidebar menu.
- Select the appointment tied to your reward claim to see its current status.
Important
Dental offices don't have access to your Opencare Rewards details — every reward is managed directly by our team here at Opencare. If you have questions about your claim, come straight to us rather than the practice.
Understanding your reward status
Reward Claim Submitted
Your claim is in and under review. This step can take up to 30 days for validation and processing — hang tight, we're on it.
Reward Claim Approved
Good news — your claim has been verified and is now being processed.
Reward Sent
Your gift card has been fulfilled and sent to your registered email address. Be sure to check your inbox — and your spam folder, just in case.
Reward Claim Denied
Your claim wasn't approved due to one or more eligibility issues. The most common reasons:
- The appointment wasn't booked through Opencare
- You've already claimed a reward in the past two years
- You were already a patient at the dental practice
Not sure why yours was denied? No worries — our team can review it with you. Just reach out below.
Need help?
Have questions or need a hand checking your status? We're here for you:
- Use the chat widget for live support during office hours, or
- Email us anytime at support@opencare.com
We're here to make the process simple and stress-free.