Plans change, and so can offers — we get it. Here's how to update your reward before your claim goes through, and what to expect if you'd rather switch your reward brand.
Can I update my reward before my appointment or claim?
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Yes! You can update your reward any time before your appointment or before you submit your claim. Just send us a screenshot of the offer as you saw it online or received it via email/SMS, and we'll take care of updating it for you.
Tip: If the reward you received doesn't match the offer you signed up for, email us at support@opencare.com with a quick description of the issue, or just click the Chat widget to talk with us. We're happy to help sort it out!
Important
Once we've already processed your claim, we're no longer able to change the reward offer — so if something looks off, reach out to us as early as possible.
Can I change my reward brand?
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If you'd like to switch your reward brand, reach out to our support team as soon as possible — timing matters here.
Tap your situation below to see what to expect:
Not yet validated
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A brand change is still possible. Contact us right away with your full name, registered email, preferred brand, and claim reference number.
Already validated and processing
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A change may still be possible depending on the stage. Reach out to us immediately, and we'll do our best to accommodate your request.
Reward already processed and sent
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Once your gift card has been issued to your registered email, we're not able to make any changes to it — so if you're thinking about switching brands, reach out as early as you can.
Bottom line
The earlier you reach out, the better your chances of a successful brand change. Our team will respond within 3–5 business days.
Wondering if you qualify in the first place? Check out our article: Am I eligible for an Opencare reward?
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