How to Redeem Your Prepaid Visa or Mastercard Gift Card

Once your reward claim is validated by our Rewards Team, you’ll receive an email with a link to redeem your gift card. 💌

📝 Note: These gift cards are issued by a third-party provider. Make sure to follow the instructions carefully to avoid any delays.

✅ Steps to Redeem Your Gift Card

1. Go to myprepaidcenter.com/redeem

2. Enter your 12-character Security Code (sent in the email)

3. Complete the registration form

4. Accept the cardholder agreement and e-sign agreement

5. Once completed, you’ll be able to:

   • View your 16-digit card number

   • See the expiration date and CVV

   • Check where the card can be used, your balance, and transaction history

🕓 Gift Card Expiration

⚠️ You must redeem your gift card within 6 months from the time you receive your redemption link.

📬 What Happens Next?

After redeeming your code, you’ll get a second email from:

Sender: noreply@myprepaidcenter.com
Subject line: “Your Virtual Prepaid Account”

🔍 TIP: Check your spam or junk folder just in case the email ends up there!

🚫 Already Redeemed?

If your 12-character code was entered more than once, you may see an “Already Redeemed” error.
No worries — for help, call 833-409-4795 to request a resend or support with your code.

💬 Contact Info for More Help

• Visa Cardholders:
  📞 1-877-610-1075 (U.S. & Canada, toll-free)
  📞 1-801-214-8892 (Outside U.S. & Canada)
• Mastercard Cardholders:
  📞 1-888-371-2109 (U.S. & Canada, toll-free)
  📞 1-339-234-6415 (Outside U.S. & Canada)

Or check out the full Prepaid Center FAQs