We're sorry your appointment was cancelled. We know how important it is to get the care you need. Here's what may have happened and what to do next.
Common reasons
- The office couldn't confirm with you. They tried to reach you and didn't get a response.
- A cancellation request was sent by you or someone on your behalf.
- A scheduling issue at the office.
- Unexpected circumstances, like a temporary office closure.
You should have received an email or text letting you know your appointment was cancelled.
What to do next
Contact the office. They manage their own schedule, so they can tell you why the appointment was cancelled and help you rebook. See How do I contact my dental office? for all the ways to reach them.
Don't reply to the cancellation email. Your reply comes to Opencare, not to the dental office, so the office never sees it.
Your reward: If you book a new appointment through Opencare, your reward can still apply, as long as you meet all the eligibility requirements.
Related: How do I cancel or reschedule my appointment? · I haven't heard back about my appointment request
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