How do I cancel or reschedule my appointment? How do I cancel or reschedule my appointment?

How do I cancel or reschedule my appointment?

Life happens, and plans change. Here's how to move or cancel your appointment in your Opencare account, what happens next, and how it affects your Opencare reward.

Good to know: Your dental office manages its own schedule. Any change you make goes straight to them, and they'll confirm the details with you.

Reschedule your appointment

  1. Log in to your Opencare account.
  2. Go to Appointments and select the appointment you want to move.
  3. Click Reschedule with [Practice name].
  4. Pick a new date and time from the office's available options and submit.

What happens next: If the office has already confirmed your appointment, your new time is sent to them as a request. Your original time stays in place until they accept the change or suggest another time. They'll get back to you by text, email or phone.

Cancel your appointment

  1. Log in to your Opencare account.
  2. Go to Appointments and select the appointment you want to cancel.
  3. Click Cancel Request.
  4. Tell us why you're cancelling and submit.

You'll see a confirmation that your appointment is cancelled, plus an option to find a new dentist if you'd like to book somewhere else.

Tip: Please cancel as early as you can. Dental offices keep that time just for you, and some may charge a late cancellation fee under their own office policy.

Prefer to text or call the office?

No problem. You can:

  • Reply to the office's text messages. Texts about your appointment come from a number that goes straight to the practice, so you can ask to move or cancel right there.
  • Call or message the office. Find their phone number and messages on your appointment page under Appointments.

The office changed my time, but my account hasn't updated

If you agreed on a new time with the office by phone, it can take a little while to show up in your Opencare account, because the office updates it on their side. Go by the time the office confirmed with you. If it still hasn't updated after your visit, don't worry: you can still claim your reward with your dental receipt.

What happens to my Opencare reward?

Your reward stays with you

Rescheduling doesn't affect your reward. It's linked to your Opencare account, not to a specific date. Once you complete your new patient exam and at least one other service, like a cleaning, you can claim it with your dental receipt.

Cancelled? Book a new appointment through Opencare and your reward can still apply, as long as you meet all the eligibility requirements.

Keep your messages. If the office confirms a new time by text or email, hang on to it. If our records ever show your appointment as cancelled, a screenshot helps us review your claim faster.

Still need help?

If something isn't working, or the office hasn't responded to your change, our Support team is happy to help.

Contact Support

Related: Why was my appointment cancelled? · I haven't heard back about my appointment request

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