❌ Why Was My Appointment Canceled?

We’re really sorry to hear that your appointment was canceled — we know how important it is to get the care you need. Let’s walk through what might’ve happened and what you can do next.

🧐 Common Reasons for Cancellations

There are a few possible reasons why your appointment was canceled:

• Unforeseen circumstances (e.g. temporary closure due to health and safety regulations like COVID-19)

• The dental practice didn’t receive a response when they tried to confirm with you

• You (or someone on your behalf) submitted a cancellation request

• Other internal scheduling issues at the dental office

📩 You Should Have Received a Notification

We do our best to keep you in the loop — so you should have received an email or SMS letting you know your appointment was canceled.

If you didn’t receive one, feel free to reach out to us directly, and we’ll look into it.

📞 What Should You Do Now?

We recommend contacting the dental practice directly. Since they manage their own schedule, they’ll be able to:

• Confirm why the appointment was canceled

• Help you rebook at a time that works for you

📍 You can find their contact info in your Opencare account under the ‘Appointments’ tab.

💬Still Need Help? Contact Us - We've got your back.