Have a question about your booking, reward or account? We're here to help. Here's the fastest way to get an answer, and who to contact for what.
How to reach us
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Chat (fastest) Click the chat bubble in the bottom-right corner of opencare.com. Our AI assistant can answer most questions about rewards, bookings and your account right away, 24/7. If it can't fully help, it'll pass your question to our Support team. |
Email support@opencare.com or submit a request anytime. Our Support team replies by email, and we aim to respond within 1 business day. |
Support team hours: Monday to Friday, 10:00 AM to 6:00 PM (ET). Messages sent outside these hours are answered the next business day.
Good to know: Chat and email are the best ways to reach our Support team. We don't offer phone support for patients, so everything you need is right here in chat or your inbox.
Who should I contact?
Some questions are answered fastest by someone other than us:
| If you need help with... | Contact |
|---|---|
| Your appointment time, confirming a booking, insurance coverage or the cost of your visit | Your dental office. Find their phone number and messages under Appointments in your Opencare account. To move or cancel, see How do I cancel or reschedule my appointment? |
| A gift card that won't work, your card balance or redemption problems | The gift card provider. Their phone numbers are in Gift card issues. |
| Your reward claim, referrals, your Opencare account or anything else | Opencare Support, by chat or email |
| Are you a dental office? | Reach our Practice Support team through the chat in your Opencare practice account. |
Help us help you faster
When you reach out, please include:
- The email address on your Opencare account
- Your dental office's name and your appointment date
- A short description of what you need
- Any screenshots, receipts or documents that help explain it
Already contacted us? Reply to the most recent email from our Support team instead of starting a new chat or request. It keeps everything in one place and gets you an answer sooner.
Quick links
- Delete your Opencare account
- Stop receiving texts or emails
- Opt out of the sale of your personal information
- Share accessibility feedback
Mailing addresses
We can't offer in-person support at these locations, but you can send mail here:
|
United States 548 Market St |
Canada 180 Dundas St W |