You may notice different reward amounts for the same kind of appointment—one in an email, a different one in an ad, and another somewhere else. That's not a mix-up. We run several promotions at once, and this article explains how rewards work so you always know what to expect.
Why you might see different reward amounts
We offer multiple rewards through different promotions at the same time, so the reward you see in an email might not match the one in an ad or on another channel. That's expected — each promotion has its own reward amount attached to it.
The reward you actually receive depends on which promotional link you use when you book your appointment — not just which one you happened to see most recently.
How your reward gets attached to your appointment
Every promotional ad or link carries its own specific offer. When you click that link and book your appointment through it, that reward is the one tied to your booking. It's the click-then-book path that connects the promotion to your appointment—not the appointment itself.
Important
If you've already booked an appointment and later spot a different reward somewhere else, that new promotion won't automatically apply to your existing booking. Your reward is set at the time you book, based on the link you used to get there.
How to make sure you get the reward you want
To make sure the correct reward is linked to your booking, always start from the promotion you want:
- Find the promotional ad or link that has the reward you're after.
- Click that link, and you will be routed to the booking page.
- Complete your booking in that same session, right after clicking through.
Bottom line
Always click the promotional ad or link before you book — that's what tells us which reward is associated with your appointment. Booking without going through a promotional link first means no reward will be attached.
Already booked and saw a better offer?
We get it — spotting a bigger reward after you've booked can be frustrating. If this happens to you, check out Can I request an offer change? to see your options.
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