Can I request an offer or reward brand change? Can I request an offer or reward brand change?

Can I request an offer or reward brand change?

Plans change, and so can offers — we get it. Here's how to update your reward before your claim goes through, and what to expect if you'd rather switch your reward brand.

Can I update my reward before my appointment or claim? +

Yes! You can update your reward any time before your appointment or before you submit your claim. Just send us a screenshot of the offer as you saw it online or received it via email/SMS, and we'll take care of updating it for you.

Tip: If the reward you received doesn't match the offer you signed up for, let our Support team know with a quick description of the issue.

Important

Once we've already processed your claim, we're no longer able to change the reward offer — so if something looks off, reach out to us as early as possible.

Can I change my reward brand? +

If you'd like to switch your reward brand, reach out to our support team as soon as possible — timing matters here.

Tap your situation below to see what to expect:

Not yet validated +

A brand change is still possible. Contact us right away with your full name, registered email, preferred brand, and claim reference number.

Already validated and processing +

A change may still be possible depending on the stage. Reach out to us immediately, and we'll do our best to accommodate your request.

Reward already processed and sent +

Once your gift card has been issued to your registered email, we're not able to make any changes to it — so if you're thinking about switching brands, reach out as early as you can.

Bottom line

The earlier you reach out, the better your chances of a successful brand change. We aim to respond within 1 business day.

Wondering if you qualify in the first place? Check out our article: Am I eligible for an Opencare reward?

Related to:

reward_eligibility offer_change

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