Notifications keep you up to date on appointment reminders, new messages from your care team, and rewards. This article explains how to turn them on inside the app, and how to make sure your browser and device are also set to allow them.
Step 0: Pre-requisites
On iOS, you must first add Opencare to your homepage before enabling notifications. See how to do so here: https://support.apple.com/en-ca/guide/iphone/iphea86e5236/ios
Once that's complete, follow the rest of the steps in this guide.
Step 1: Turn on notifications in the app
- Open the Opencare patient app and go to Settings > Notifications, or open the page directly: patient-v4.opencare.com/settings/notifications.
- Turn on Push notifications to receive instant alerts from Opencare across all of your devices.
- Turn on Device notifications to receive alerts on the device you're currently using. This will turn on automatically when you complete step 2. This setting only affects the current device.
- You should see a prompt from your device asking to enable notifications, select Allow when this happens.
- You will receive a notification indicating that everything is working. If so, you're good to go!
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Step 2: Allow notifications in your browser
If your toggles are on but you still aren't seeing alerts, or an error ocurred, your web browser may be blocking notifications from Opencare. Use the guide for your browser to allow them:
- Google Chrome: Use notifications to get alerts
- Safari (Mac): Customize website notifications in Safari on Mac
- Microsoft Edge: Manage website notifications in Microsoft Edge
Step 3: Allow notifications in your operating system
Your device's system settings also need to permit notifications from your browser or the Opencare app. Use the guide for your operating system:
- Android: Control notifications on Android
- iPhone / iPad (iOS): Turn notifications on or off for a specific app on your iPhone
- Windows: Notifications and Do Not Disturb in Windows
- Mac (macOS): Change notification settings on Mac
Be sure to check that you allow Opencare notifications through your Do Not Disturb or Focus mode settings, or switch it off entirely.
Still not receiving notifications?
If you've enabled notifications in the app, your browser, and your device, but still aren't receiving them, try restarting your device and checking that Do Not Disturb or Focus mode isn't switched on. If the problem continues, contact Opencare support and we'll be glad to help.