We're sorry to see you go — but we completely respect your decision. Your experience and trust matter to us. This article walks you through how to request account information deletion, step by step.
Before you start
Account deletion is permanent and cannot be undone once processing is complete. Please review each step carefully before submitting your request.
Step 1: Sign in to your Opencare Account
Log in to your account using your email address and password.
Step 2: Open your Account Settings
- Select Settings from the navigation menu.
- Under Your Profile, select Account Settings.
Step 3: Start the Account Deletion Process
- Select Delete Account.
-
Review the information about what will happen when your account is deleted, including:
- Any upcoming appointments may be canceled.
- Unclaimed rewards or gift cards may no longer be available.
- Referral progress and account history will be removed.
- Messages and personal information associated with your account will be permanently deleted.
- If you wish to continue, select Proceed.
Step 4: Tell us why you're leaving
- Select the reason that best describes why you want to delete your account.
- Provide any additional feedback in the comment box.
- Select Delete Account to continue.
Step 5: Verify your Identity
To protect your account, you'll need to verify your identity before the deletion request can be submitted.
-
Choose how you'd like to receive your verification code:
- SMS (text message)
- Retrieve the verification code sent to you.
- Enter the code and select Verify.
Step 6: Submit your Request
Once your identity has been verified, your account deletion request will be submitted. You'll see a confirmation message indicating that:
- Your deletion request has been received.
- Processing may take a few moments or several business days.
- Your appointments, rewards, messages, and personal data will be removed as part of the deletion process.
Step 7: Wait for Confirmation
After your request has been processed, you'll receive confirmation that your account and associated data have been permanently deleted.
Important
Account deletion is permanent and cannot be undone once processing is complete.
Frequently Asked Questions
Can I reactivate my account after it's deleted?
No. Once your deletion request has finished processing, your account and its associated data are permanently removed and cannot be restored. If you'd like to use Opencare again in the future, you'll need to create a new account.
How long does it take to delete my account?
Once your request is submitted, processing may take anywhere from a few moments to several business days. Please allow 5-7 business days for your account and data to be fully removed.
What happens to my upcoming appointments?
Any upcoming appointments may be cancelled as part of the deletion process. If you have a confirmed appointment you'd like to keep, we recommend contacting the dental office directly before deleting your account.
What happens to my rewards, gift cards, and referral progress?
Unclaimed rewards or gift cards may no longer be available after deletion, and your referral progress and account history will be removed. If you have unclaimed rewards you'd like to use, claim them before starting the deletion process.
Why do I need to verify my identity?
Identity verification protects your account by making sure only you can request its deletion. You'll receive a verification code by email or SMS, which you enter to confirm the request is really coming from you.
Need help?
If you have any trouble with these steps or if there’s something we can do to make things better, we’d love a chance to turn it around. — reach out at support@opencare.com