Opencare Patient Support

Managing Your Account Help with logging in, updating your profile, or resetting your password

Opencare Rewards Program Find out if you’re eligible and how to redeem your Opencare Reward

Using Opencare Learn how Opencare works, how to book, and what to expect

How to Redeem Your Prepaid Visa or Mastercard Gift Card

Once your reward claim is validated by our Rewards Team, you’ll receive an email with a link to redeem your gift card. 💌

📝 Note: These gift cards are issued by a third-party provider. Make sure to follow the instructions carefully to avoid any delays.

✅ Steps to Redeem Your Gift Card

Go to myprepaidcenter.com/redeem
Enter your 12-character Security Code (sent in the email)
Complete the registration form
Accept the cardholder agreement and e-sign agreement
Once completed, you’ll be able to:
- View your 16-digit card number
- See the expiration date and CVV
- Check where the card can be used, your balance, and transaction history

🕓 Gift Card Expiration

⚠️ You must redeem your gift card within 6 months from the time you receive your redemption link.

📬 What Happens Next?

After redeeming your code, you’ll get a second email from:

Sender: noreply@myprepaidcenter.com
Subject line: “Your Virtual Prepaid Account”

🔍 TIP: Check your spam or junk folder just in case the email ends up there!

🚫 Already Redeemed?

If your 12-character code was entered more than once, you may see an “Already Redeemed” error.
No worries — for help, call 833-409-4795 to request a resend or support with your code.

💬 Contact Info for More Help

Visa Cardholders:
📞 1-877-610-1075 (U.S. & Canada, toll-free)
📞 1-801-214-8892 (Outside U.S. & Canada)
Mastercard Cardholders:
📞 1-888-371-2109 (U.S. & Canada, toll-free)
📞 1-339-234-6415 (Outside U.S. & Canada)

Or check out the full Prepaid Center FAQs

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Am I Eligible for an Opencare Reward?

We love celebrating your commitment to great oral health. To qualify for an Opencare gift card reward, every requirement below needs to be met. Here's exactly what we look for.

Reward eligibility requirements

✓	You complete a new patient exam and at least one other dental service (such as a cleaning). Consultations and X-rays do not qualify.
✓	Your appointment was booked through the Opencare website. Appointments made by phone, in person, or through other means are not eligible.
✓	You are not using government-funded insurance, such as Medicaid, Medicare, provincial health plans in Canada, or the Canada Dental Care Plan.
✓	You complete your visit at a qualified dental office registered with Opencare. If your exam and cleaning fall on different dates, both must be completed with the same office.
✓	You are a new patient at the dental practice and are at least 18 years old on the date of your appointment.
✓	You have not received an Opencare reward in the past 2 years.
✓	Your appointment was booked under the same name as your Opencare account. If multiple appointments are booked under one account, only one patient can claim a reward.

Submit a valid dental receipt

To finish your claim, you'll need to submit a receipt from your dental office. Make sure it clearly shows all four of the following:

✓ Date of appointment	✓ Name of dental office and dentist
✓ Treatment completed	✓ Patient name

Tip: Treatment plans, estimates, and appointment confirmations are not accepted as receipts. Be sure your document reflects treatment that has already been completed.

Important information

Please note

Rewards are handled directly by Opencare. Please don't contact your dental office about your gift card or claim status—they don't have access to this information.

Your offer must be redeemed within six (6) months of your appointment date.

For full details, see our Gift Card Terms & Conditions.

Need help?

No worries — our Support team is here to help, whichever way you prefer:

📧 Email us
support@opencare.com

💬 Live Chat
Use the chat widget on our website to talk to a team member directly.

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I submitted my claim. When will I receive the gift card?

Once you submit your reward claim, our team reviews your documentation and eligibility as quickly as possible. Here's what to expect while your claim is being processed.

30 days

Please allow up to 30 days for validation and processing after you submit your claim.

How you'll receive your reward

After your claim is reviewed, validated, and processed, we'll send your reward redemption link to the email address connected to your Opencare account. Keep an eye on your inbox — and check your spam or promotions folder just in case.

Tip: Make sure the email address on your Opencare account is up to date — that's where your redemption link will be sent.

Want to check your status?

You can see where things stand at any time by logging into your Opencare account.

Haven't heard back yet?

Contact Support

If more than 30 days have passed and you haven't received an update, please reach out.

No worries—our Support Team is here to help!

📧 Email us
support@opencare.com

💬 Live Chat
Use the chat widget on our website to talk to a team member directly.

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Can’t find what you’re looking for?

We’re here to help! Submit a request and we’ll get back to you.

Submit a request