Notifications keep you up to date on appointment reminders, new messages from your care team, and...
Opencare Rewards: who qualifies, how to claim, and when your gift card arrives
Watch the quick guide
Prefer to read? Everything in the video is covered below.
Opencare Rewards is a digital gift card you earn for completing your first visit with a new dental office booked through Opencare. You book on Opencare, complete a new patient exam plus one other service, upload your receipt, and we email your gift card within 30 days of approving your claim. Reward amounts vary by offer.
Step 1
Book and visit
New patient exam plus one other service, such as a cleaning.
Step 2
Upload your receipt
An itemized receipt, in your Opencare account.
Step 3
We review it
Typically within 3 business days.
Step 4
Gift card sent
Within 30 days of approval. Most arrive in about 4 weeks.
You qualify if you are 18 or older, a new patient at the dental office, booked your appointment on the Opencare website, and completed a new patient exam plus at least one other dental service. Every requirement below needs to be met.
✓
You complete a new patient exam and at least one other dental service, such as a cleaning. A consultation or X-rays alone won't qualify.
✓
Your appointment was booked through the Opencare website. Appointments made by phone, in person or any other way are not eligible.
✓
You are a new patient at the dental office and at least 18 years old on the date of your appointment.
✓
Your visit is not paid through government-funded insurance. See the insurance question below.
✓
You have not received an Opencare reward in the past 2 years.
✓
Your appointment was booked under the same name as your Opencare account, at a dental office registered with Opencare. If your exam and second service fall on different dates, both must be at the same office.
✓
You submit a valid receipt within 6 months of your appointment date.
Is there a minimum cost for my visit?
No. There is no minimum cost. What matters is the treatment you complete: a new patient exam plus at least one other dental service.
Does my insurance qualify?
Visits using government-funded insurance, such as Medicaid, Medicare or a provincial health plan, are not eligible for a reward. In Canada, appointments booked on or after July 1, 2026 using the Canadian Dental Care Plan (CDCP) are eligible, as long as every other requirement is met.
Can each person in my family get a reward?
Yes. Each adult can earn their own reward as long as they qualify. Each person needs their own Opencare account and needs to book their own appointment separately, under their own name. There is no limit per household. Patients under 18 are not eligible.
Can I earn a second reward or use a new promotion?
You can receive one Opencare reward every 2 years. If you have received a reward in the past 2 years, a new offer or promotion won't apply to you yet.
What if I need to reschedule?
That's fine. You can change your appointment time with the dental office. The new time will show in your Opencare account, and your reward isn't affected.
Am I charged more because of the reward?
No. Dental offices partner with Opencare to welcome new patients, and your office charges its usual prices. Your reward comes from Opencare.
What receipt do I need?
Before you leave the office, ask for an itemized receipt for the visit you just completed. It needs to show all six of these:
✓ Your full name as the patient
✓ Name of the practice or dentist
✓ Practice logo or stamp
✓ Itemized treatment details
✓ Appointment date
✓ Amount paid
We can't accept
Treatment plans, estimates, appointment confirmations, or payment slips without itemized treatment. No receipt? Your insurance Explanation of Benefits (EOB) works too.
How do I claim my reward?
Claim from your Opencare account after your visit. It takes about a minute.
Leave a quick review, upload a photo or PDF of your receipt, and submit.
Upload it in your account, not by email. Receipts uploaded on the Rewards page go straight to our claims team, so your claim is reviewed sooner.
When will I get my gift card?
Your gift card is sent within 30 days of your claim being approved. Most arrive about 4 weeks after approval. The 30 days start when your account shows Approved, not on your appointment date and not on the date you submitted your claim.
Approved = on its way
Once your claim is approved, your gift card will be sent. There's nothing more you need to do, and no need to follow up while it's processing.
How do I check my claim status?
Log in to your Opencare account, click Rewards, and select your appointment. You'll see one of these:
Status
What it means
Reward Claim Submitted
We have your claim and are reviewing it. Reviews typically take 3 business days.
Reward Claim Approved
Your claim is approved and your gift card is on its way. It will be sent within 30 days of this status.
Reward Sent
Your gift card has been emailed to the address on your Opencare account.
Reward Claim Denied
One or more requirements weren't met. See the reasons below.
How will my gift card arrive?
Your gift card is digital. It arrives by email, at the address on your Opencare account, with a link to redeem it. Nothing is sent by mail. If your status shows Reward Sent and you don't see the email, check your spam and promotions folders. For redemption steps, see How to redeem your gift card.
A claim isn't approved when one of the requirements isn't met. These are the most common reasons:
Consultation only. A consultation or X-rays alone don't qualify.
Exam or cleaning only. A new patient exam plus one other service is required.
Already claimed. You received a reward in the past 2 years.
Government-funded insurance was used for the visit.
Booked outside Opencare, or you were already a patient at the office.
The document wasn't a receipt. A treatment plan or estimate was uploaded instead of an itemized receipt.
Should I ask my dentist about my reward?
No. Your reward comes from Opencare, not your dental office. The office can't see your claim or your gift card status, so there's no need to ask them about it.
Ask your dental office for
Your itemized receipt.
Opencare handles
Your claim, your reward and your gift card. We will never ask you to pay a fee or share banking details to receive it.
Do referral rewards work the same way?
Yes. Referral rewards follow the same timing: claims are typically reviewed within 3 business days, and gift cards are sent within 30 days of approval. For who qualifies, see Am I eligible for the referral reward?
Notifications keep you up to date on appointment reminders, new messages from your care team, and rewards. This article explains how to turn them on inside the app, and how to make sure your browser and device are also set to allow them.
Turn on Push notifications to receive instant alerts from Opencare across all of your devices.
Turn on Device notifications to receive alerts on the device you're currently using. This will turn on automatically when you complete step 2. This setting only affects the current device.
You should see a prompt from your device asking to enable notifications, select Allow when this happens.
You will receive a notification indicating that everything is working. If so, you're good to go!
Step 2: Allow notifications in your browser
If your toggles are on but you still aren't seeing alerts, or an error ocurred, your web browser may be blocking notifications from Opencare. Use the guide for your browser to allow them:
Be sure to check that you allow Opencare notifications through your Do Not Disturb or Focus mode settings, or switch it off entirely.
Still not receiving notifications?
If you've enabled notifications in the app, your browser, and your device, but still aren't receiving them, try restarting your device and checking that Do Not Disturb or Focus mode isn't switched on. If the problem continues, contact Opencare support and we'll be glad to help.