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Why is my appointment canceled?

We're sorry about the cancellation of your appointment.

Appointment cancellations could be one of the following reasons:

 

  • Unforeseen circumstances like the mandatory closure of dental practices due to Covid-19;
  • The practice has not received a response from you when they tried to reach out;
  • The practice received a cancellation request from you;
  • Others reasons

 

However, you should be receiving a notification for any appointment cancellation.

We recommend getting in touch with your chosen practice directly, as they're the only ones who have full control over any updates in appointment requests/schedules and can provide you with schedule options that would best match your availability.  

Their contact details are shown in your Opencare account under the 'Appointments' tab.

 

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Still have some questions?

No Worries! We’re here to help. Reach out to our support team - we work directly with practices and patients to take the pain out of dental care. For immediate assistance, you can also visit our homepageto chat with our digital assistant or live chat.